Frequently Asked Questions (FAQ)
Welcome to our FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find your question here, feel free to contact us.
1. About Products
Q: What kind of products do you sell?
A: We deal in cosmetics and beauty care products sourced to ensure quality and customer satisfaction.
Q: Are your products original?
A: Yes, all products sold by Khadeja Mysha Trading are 100% genuine and carefully checked before shipping.
2. Orders & Payments
Q: How can I place an order?
A: Simply add your desired products to the cart, proceed to checkout, fill in your details, and make the payment.
Q: What payment methods do you accept?
A: We accept major online payment options such as UPI, debit/credit cards, net banking, and wallet payments.
Q: Will I get an order confirmation?
A: Yes, once your order is placed successfully, you will receive a confirmation via email or SMS.
3. Shipping & Delivery
Q: Do you deliver all over India?
A: Yes, we deliver to most locations across India through trusted courier partners.
Q: How long will my order take to arrive?
A:
- Mumbai & Maharashtra: 2–4 business days
- Rest of India: 5–7 business days
Q: Do you offer free shipping?
A: Free shipping may be available on selected products or promotional offers. Shipping charges, if any, will be shown at checkout.
4. Returns & Refunds
Q: Can I return a product if I don’t like it?
A: Yes, you can return the product within 7 days of delivery, provided it is unused, unopened, and in its original packaging.
Q: How do I request a return?
A: Contact us at +91 9082504005 or khadejamyshatrading@gmail.com with your order details, and our team will guide you.
Q: How long does it take to get a refund?
A: Refunds are processed within 7–10 working days after we receive and inspect the returned item.
5. Customer Support
Q: How can I contact you?
A: You can reach us through:
📞 +91 9082504005
📧 khadejamyshatrading@gmail.com
🏢 Godown No. 6, 1st Floor, 8892 V.V. Chandan Street, Lucky Mansion, Vadgadi, Mumbai – 400003
Q: What are your customer service hours?
A: We are available Monday to Saturday, 10:00 AM – 7:00 PM (excluding public holidays).