At Khadeja Mysha Trading, we value our customers and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process as outlined below.
1. Return Policy
- You may return a product within 7 days from the date of delivery.
- To be eligible for a return, the product must be:
- Unused and unopened.
- In its original packaging with all labels intact.
- In the same condition as received.
- Returns will not be accepted for products that are used, damaged, or altered.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used.
- Items purchased during clearance sales or promotional offers (unless damaged or defective).
- Personal care and hygiene products once unsealed.
3. Return Process
- Contact us at +91 9082504005 or khadejamyshatrading@gmail.com within 7 days of delivery to initiate a return.
- Provide your order details and reason for return.
- Our team will guide you through the return process.
- Once the returned item is received and inspected, we will notify you of the status of your return.
4. Refund Policy
- Refunds will be processed only after the returned product passes our quality check.
- Refunds will be credited to the original mode of payment within 7–10 working days.
- Shipping charges are non-refundable.
- If your refund is delayed, please check with your bank or payment provider as processing times may vary.
5. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the product and packaging.
- We will arrange for a replacement or full refund at no extra cost.
6. Contact Us
For any queries regarding returns and refunds, please contact:
📞 +91 9082504005
📧 khadejamyshatrading@gmail.com
🏢 Godown No. 6, 1st Floor, 8892 V.V. Chandan Street, Lucky Mansion, Vadgadi, Mumbai – 400003